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Quality

At Evolution Healthcare, we dedicate ourselves to providing superior health and wellbeing for all our people in our care, in facilities that promote innovation, enabling staff and specialists to be their best.

We achieve this by investing in up to date medical technology and patient management systems.  Evolution Healthcare benchmarks against best practice industry standards and undertakes annual quality improvement awards showcasing quality initiatives across all our health services.

Clinical governance is supported by regular robust reviews that gather key performance data from various sources to identify trends and improvement opportunities.  Benchmarking is a feature of our quality systems.

Net Promoter Score – July to September 2024

At Evolution Healthcare, we value and encourage feedback so that we can constantly deliver the best experience possible for all of our patients. The metric we use to measure patient loyalty and satisfaction is the Net Promoter Score (NPS).

Our NPS is, on average, 86%.

How is it calculated?

We ask patients how likely they are to recommend us on a scale from 0 to 10.
We subtract the percentage of patients who are unhappy (Detractors) from the percentage of those who are very happy (Promoters).
The score can range from -100 (if everyone is a Detractor) to 100 (if everyone is a Promoter).

We will continue to strive for excellence at every turn.

Net Promoter Score – July to September 2024

NPS score of 88 this past year

Evolution Healthcare has been awarded a world class net promoter score for the past year. This score is rated by patients who have received our services and is a reflection of the high-quality care and service that our organisation provides.

According to Bain and Co, the creators of NPS, an NPS above 80 is considered word class.

NPS score of 88 this past year

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Patient Safety
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Patient Experience
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Benchmarking
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Quality Awards