Patient experience reporting has proven to reduce risk and improve health outcomes. Evolution Healthcare undertakes to provide the opportunity for all those in our care to tell us about their experiences. Using an online Patient Reported Experience Measure tool, everyone who receives care at our hospitals are sent an electronic survey.
Our average response rate is 46% with over 14,000 surveys sent in 2020. In addition, other forms of feedback, be it verbal, email or letter, are all reviewed for improvements.
Through this feedback, Evolution Healthcare is able to monitor and review our service and staff performance against key areas including;
Our staff; nurses, doctors, allied health
Meeting patient rights (privacy, communication, respect, choice)
Meeting our values (compassion, Integrity, collaboration)
Environment and Food
Statistics shown on a scale of 0 to 10 where 0 is poor and 10 is excellent