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Patient Safety

Patient Safety

Effective patient safety measures include certification against safe practice standards, the establishment of a governance (monitoring) and credentialing system and open incident reporting and review are all hallmarks of patient focused care.


Evolution Healthcare is proud to be accredited against both national health standards and international best practice business standards.  This ensures an organizational wide focus on quality and excellence.

Evolution undertakes certification against the following standards:

Australian National Safety and Quality Health Service (NSQHS) Standards.

The standards protect the public from harm and improve the quality of health service provision. They provide a quality assurance mechanism that tests whether relevant systems are in place to ensure that expected standards of safety and quality are met.

New Zealand Health and Disability Services Standards (HDSS).

The HDSS enable consumers to be clear about their rights and providers to be clear about their responsibilities for safe outcomes.  The standard ensures consumers receive safe and timely services and the services are appropriate and provided in an efficient manner within a clean and safe environment. Additional mandatory standards include restraint minimization and safe practice and infection prevention and control.

ISO 900:2015 Quality Management Systems (QMS).

ISO (International Organization for Standardization) is a worldwide federation of national standard bodies. Adoption of the QMS is a strategic decision for an organization that can help improve its overall performance and provide a sound basis for sustainable development initiatives.

The potential benefits are:

  • Ability to consistently provide products and service that meet customer and applicable statutory and regulatory requirements
  • Facilitating opportunity to enhance customer satisfaction
  • Addressing risks and opportunities
  • Ability to demonstrate conformity

Clinical Governance

At Evolution Healthcare we strive for an environment which fosters excellence in clinical care. Accordingly, our Clinical Governance framework ensures our hospitals are accountable for the quality of our service and the standards of care provided. Processes and best practice are promoted and reviewed through Hospital Medical Advisory Committees (“HMAC”) at each of our hospitals. These committees support us and our practitioners holding clinical performance standards.

Each HMAC acts as a consultative and advisory body to the hospital’s General Manager, supporting the General Manager in overseeing medical and clinical standards within the hospital by ensuring an environment of best practice and a positive workplace culture that reflects the mission and values of Evolution Healthcare.

The HMACs are the formal organisational structure through which the collective views of the credentialed medical practitioners of the hospital shall be formulated and communicated.

Clinical Governance also includes regular reviews of clinical and health data.  Mortality and morbidity reviews are held quarterly.

Each hospital operates a clinical governance committee with meetings which cover Health and Safety; Infection Prevention and Control; and Quality and Risk. Each clinical governance committee has a documented Terms of Reference.

New Zealand based Hospitals hold a PQAA (Protected Quality Assurance Activity) status issued by the Health Minister under the Health Practitioners Competency Assurance Act 2003.